Frequently Asked Questions

SinonTech is a UK-based managed service provider and security software company. We deliver six core IT services (MSP, cybersecurity, hosting, consulting, service operations, and service desk) and build fifteen self-hosted products: nine security platforms (Umbra SIEM, SinonSentinel, UmbraShield, UmbraRisk, SinonAlert, SinonPosture, SinonFirewall, VeritasFeed, and SecureMinds AI) plus six infrastructure platforms (SinonAuth, SinonForge, SinonStore, SinonMeet, SinonMail, and SinonVPN).

SinonTech was founded in 2012 by Marcin and Dahema. What started as a managed service provider has grown into a company that also builds enterprise-grade, self-hosted security software.

We are based in the United Kingdom and serve clients across the UK and internationally. For clients who require data residency within the UK, we use UK-based data centres.

Contact us via phone (0141 536 0433), email (info@sinontech.co.uk), or the contact form on our website. We will arrange an initial conversation to understand your requirements and recommend the right services and products for your organisation. No obligation, no pressure.

We offer six core services: Managed Service Provider (MSP), Cybersecurity, Hosting, Consulting, Service Operations, and Service Desk. Each service is tailored to your organisation and can be combined into a single, comprehensive package.

Yes. Our team is available around the clock — day, night, weekends, and bank holidays. We proactively monitor your systems, networks, and endpoints to identify and resolve issues before they affect your operations.

For managed services, we offer three pricing models: By User (a per-user fee covering all devices), By Endpoint (a per-device fee for each managed machine), and Custom (a tailored arrangement for unique requirements). No hidden fees and no lock-in contracts.

Absolutely. We work with organisations of all sizes, including those with existing IT teams. We can augment your team with additional capacity, specialist expertise, or take on specific functions like security monitoring or service desk.

We help organisations align with NIS2, DORA, ISO 27001, SOC 2, GDPR, Cyber Essentials, DSPT, and other relevant standards. This includes gap analysis, policy development, control implementation, and audit preparation.

Our software can run on your own infrastructure or on servers we manage for you. Either way, you own 100% of your data. We never access, read, mine, sell, or share it. You can export, migrate, or delete everything at any time. Full ownership regardless of where the software runs.

We build fifteen self-hosted products — nine security platforms and six infrastructure platforms:

• Umbra SIEM — Security operations platform with 12 enterprise modules
• SinonSentinel — Unified MSP security and IT management platform
• UmbraShield — Application security platform (SAST, SCA, DAST)
• UmbraRisk — Threat modelling and risk management
• SinonAlert — Detection and response platform
• SinonPosture — Cloud security posture management (CSPM/SSPM)
• SinonFirewall — Self-hosted next-generation firewall
• VeritasFeed — News and threat-intelligence platform
• SecureMinds AI — Security awareness training LMS
• SinonAuth — Identity and directory platform
• SinonForge — Self-hosted Git platform
• SinonStore — S3-compatible object storage
• SinonMeet — Unified communications platform
• SinonMail — Self-hosted enterprise mail server
• SinonVPN — VPN and privileged-access bastion

All our products support six deployment modes: bare metal, Docker, Kubernetes, cloud VMs (AWS EC2, Azure VMs, GCP Compute), virtualised environments (VMware, Hyper-V, Proxmox, KVM), and fully air-gapped networks. Same features regardless of deployment mode — no feature gating by tier.

Yes. Every product supports white-label branding, custom workflows, per-tenant feature toggles, and deep configuration options. Your clients see your brand, not ours. Multi-tenancy with full isolation is built into every platform.

Our products are currently in beta. Contact us to register your interest and we will be in touch with access details and licensing information.